Frequently Asked Questions
Site Navigation:
With over 210 colors currently in production and 9 package sizes, we desperately needed a Change!
So, we have moved all the individual color photos and descriptions into the Samples Category. Start there to "explore" the many color choices.
Once you have decided which colors you want, then you can simply choose your package - PrePackaged or Bulk.
When you visit the website now, you will see the following categories:
♥ PreFilled Jars-> SubCategories of 30g, 20g, 10g & 5g
Choose your Jar Size, then choose your Quantity. The Individual Mineral Color is an Option in a dropbox as well as Labeling and Jar Lid Options. With this new system, you will be able to order any product in any size jar you wish.
♥ Bulk Packages-> SubCategories of Foundation, Finish, Blush, CoverUp/Correctors, Bronzers, Sunscreen & Eyeshadows.
Choose your Mineral Product, then choose your Quantity. The Individual Mineral Color is an Option in a dropbox.
♥ Samples - All Colors-> Here are the pictures and color/product descriptions of all the mineral powders and Sample ordering.
-------------------
♥ Ready-To-Go Kits-> Unchanged.
♥ Sifter Jars-> Empty Jars, etc. - Unchanged.
♥ Makeup Brushes-> Major changes still in the planning stage.
♥ Misc-> Many of your custom product listings are now obsolete with the new PreFilled Jars Listings. Please look there first. However, if you can't find an appropriate listing for your packaging style, please holler and we will get it updated.
♥ Working....-> Ignore: will come and go as we work on new things.
Please Note: With this system, we can no longer place a single color 'Temporarily Out of Stock'. We will contact you by email if this occurs with your order.
top
1. Why all the "weird" color names?
They are names of real minerals of a
similar color. Quite simply, Deb has been an avid rockhound
since childhood.... and has specimens of most of them in her
collection. There will even be a display room for
them once we move into our new larger facilities. Website
use of photographs of these specimens is under
consideration.
top
2. What about Ingredients? Do you sell Ingredients?
We have an Ingredients List on our "Ingredients"
page. A detailed list of every color is included with your order and any pre-packaged products have the ingredients on the label. We do not sell individual ingredients.
top
3. What does it take to become a Distributor or Wholesaler?
top
4. I'm a Makeup Artist and only wish to purchase in larger quantities. Can I get a Wholesale Account?
Certainly! We offer loose powder in larger sizes that would be ideal for those who use a lot but don't necessarily want or need a new sifter jar.
top
5. What payment options do I have?
Our shopping cart is set up for PayPal payment processing so that you can use your Credit/Debit card with or Without having a PayPal account. Bank Wire Transfer is available on an individual basis... Contact us for more information.
♥New We are pleased to now be able to offer you Bill Me Later from the PayPal Financing Program. The Bill Me Later Payment Option will appear on the PayPal page where you enter your credit card info or log-in to your PayPal account.
Sorry - Bill Me Later is not currently available to customers outside of the United States.
PayPal's Bill Me Later customer support line (866) 528-3733
top
6. How long will it take my order to arrive? How much is shipping?
We use USPS Priority Mail Insured for most orders within the United States - Global Express Mail Insured for
orders going outside the United States. Most orders ship within 3-5 business days. Certain products are noted if they require extra time and larger orders can take longer. Within the US,
they arrive 3-5 days after that depending on destination.
Shipping costs vary depending on the weight of the order and can be only be calculated by the shopping cart.
top
7. Can I get Samples?
Yes! We offer Samples on both our Retail and Wholesale sites under the Category "Samples". If you only want a few, there is no order minimum on our Retail Website.
Please note: Our Retail website and Wholesale Website are totally separate from each other. Not all products or promotions are available on both sites.
top
8. What is the Minimum Order?
Minimum Order Total of $100 USD.
Minimum 3 jars of each Pre-Packaged Color ordered.
Price Breaks at quantities of 3, 12 and 24 jars of each Pre-Packaged Color ordered.
Bulk quantites need only meet the $100 total order minimum.
top
9. What about Brochures/Literature or Pictures?
You are responsible for writing your own brochures and literature as well as taking your own Pictures. Our product/color names, descriptions, instructions, pictures, etc., are copyright protected and can not be used. Specific details of that protection are covered in our Terms which you must agree to in order to place every order.
top
10. Do you have a Catalog you can send me?
Due to the ever increasing costs of printing/postage and new products mandating frequent changes , we have discontinued all literature mailings and printed catalogs.
top
11. What is the difference between a Distributor Account, a Wholesale Account and an Affiliate Account?
Distributors buy Premium Minerals brand product from us to sell to their customers.
Wholesalers buy Non-branded product (Pre-packaged and Bulk) from us to sell under their brand name.
Affiliates send customers to our Retail Website to buy Premium Minerals branded products and we pay the Affiliate a percentage of the sale.
top
12. Do you drop-ship?
No. However, you can earn from Individual Retail Sales through our
Affiliate Program.
top
13. Can a Distributor/Wholesaler be an Affiliate too?
Absolutely! It is a great way to offer our entire product line without having to stock every single color!
top
14. What if one of My Customers has a "Special Request"?
Your customers are Our customers and we will do everything we can to help You accomodate Them. Happy Customers make for Happy Paydays - for ALL OF US!
top
15. Do you Private Label?
Currently, we offer Non-Labeled and Custom Labeled in a variety of styles.
For more information, please see our Label Options page.
top
16. What are my choices for Jar Lid Color?
All jarred products come in Clear jars. Clear Lids are Standard.
For an additional small fee, the following Lid choices are Available for most jar sizes:
Black Rimmed with Clear Window
Shiny Solid Black
Silver Matte
For more information on Jar Lids, please see our Jar Lid Options page.
top
17. How much would it cost to get started?
We have created several "Kits" for simple startups that start at $196. But, there really is no limit... You can start with a mere $100 order if that is all that you want to try for now.
And, if you are in a quandry about which colors to pick... just ask! We LOVE to talk about makeup!
top
18. What are all these colors for? How do I choose...?
We maintain a "Help Choosing" page on our Retail Site that will explain the differences in our color line.
top
19. How much powder is in each size jar?
The actual amount of powder that will fit in each jar size Varies depending on the specific product and color. We have created a list of average amounts for the different types in the most commonly purchased jar size. You will find this list on our Ingredients Page.
top
20. What does "DISC" mean in the color names?
The letters "DISC" indicate Discontinued colors. They may or May NOT be available in the quantity needed for your order. They will remain in the drop-down lists until we have exhausted our supply. Contact us if you need assurance before placing your order.
top
|
This website does NOT retain credit card data.